FAQ
Find quick answers to common questions about orders, payments, and returns here:
1. Can I place an order without a registered account?
No, only approved B2B customers with an account can access the order portal and place orders.
2. Is there a minimum order value?
No, there is no minimum order value.
3. Can I edit or cancel an order after placing it?
No, once the order is in process, it cannot be edited or cancelled.
4. How long does delivery take?
Standard delivery within the EU usually takes 3–7 business days, depending on destination and carrier.
5. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email.
6. Do you ship outside the EU?
Please contact us directly to inquire about international shipping options.
1. Can I place an order without a registered account?
No, only approved B2B customers with an account can access the order portal and place orders.
2. Is there a minimum order value?
No, there is no minimum order value.
3. Can I edit or cancel an order after placing it?
No, once the order is in process, it cannot be edited or cancelled.
4. How long does delivery take?
Standard delivery within the EU usually takes 3–7 business days, depending on destination and carrier.
5. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email.
6. Do you ship outside the EU?
Please contact us directly to inquire about international shipping options.